Experience the Freedom of the ETC Card

Download PDF of JapanETCcard.com Flyer
  • Seamless Monthly Billing for Toll Road Usage
  • No Long-Term Commitments or Contracts Required
  • Cancel Anytime – Unrivaled Flexibility and Cost Control
  • 24/7 Dedicated English & Japanese Support
  • No Hidden Fees — Transparent Yen-Only Billing
  • Mileage Benefits, Distance, & Time Based - Driving Discounts!

No Charge
ETC Card – Unutilized

FREE

  • ETC Toll Usage: Billed Monthly
  • If the ETC Card is not used, no charges apply
  • Cancel Anytime: No Long-term Contracts
  • Complimentary Service if the ETC Card is not utilized

ETC Card – Pay-as-you-go

¥1,200 / Month

  • ETC Toll Usage: Billed Monthly
  • Applicable if the ETC Card is utilized
  • Cancel Anytime: No Long-term Contracts
  • Monthly Fee charged if the ETC Card is used

The FREE plan applies when the ETC card is not utilized. This ensures no charges during inactive months.

¥1,200/month fee triggers on any usage. If you use the card even once, the service fee applies.

Why Choose JAPANETCCARD?

Unparalleled Customer Service:

Qualified Japanese and English-speaking ETC specialists dedicated to your needs.

Toll Receipts & Travel Claims:

Detailed English breakdowns, discount explanations, and free quotes.

Fast Card Issuance:

New ETC cards processed twice weekly; delivered within 1–3 days anywhere in Japan.

Strict Compliance:

We verify Shaken and ETC unit matches to uphold NEXCO regulations.

No Extra Tax:

NEXCO includes all sales tax—no additional 10% sales tax charge on usage or deposits.

Transparent JPY Billing:

Pay in yen without hidden fees; foreign conversions handled by your bank.

Refundable Deposit:

¥40,000 primary card
¥20,000 additional card
Fully refundable after final billing.

Easy Cancellation:

Simply submit request online to cancel, and provide photo of the destroyed chip.

10 Compelling Reasons to Join JAPANETCCARD

  1. Instant Online Registration
    Complete our streamlined signup in minutes from any device—no paperwork hassles.
  2. Thorough Document Verification
    We match your vehicle’s Shaken and ETC unit data to comply with NEXCO policies for accurate toll processing.
  3. Four Convenient Submission Options
    Upload docs online, email, mail, or drop off at our local ETC office—whichever suits you best.
  4. Flexible Security Deposit
    Choose a one-time ¥40,000 deposit or split into two ¥20,000 installments for additional cards.
  5. Clear Monthly Billing
    Invoices generated on the last day of each month—view usage, charges, and apply credits seamlessly.
  6. Custom Shipping Preferences
    Select your preferred delivery address and time window for receiving your ETC card within 1–3 days.
  7. Japan-Wide Delivery
    Whether on-base, off-base, or remote areas, we ship across all of Japan for your convenience.
  8. Plug & Play Activation
    Insert your card into the ETC unit and drive—no additional setup required.
  9. Effortless Cancellation & Refund
    Submit a photo of your cut card chip to cancel; deposit refunded in yen after final bill settlement.
  10. 24/7 Dedicated Support
    Our English and Japanese ETC specialists are always available to answer questions via phone, email, or chat.

Features & Benefits (12 Essentials)

Unparalleled Customer Service

  • Qualified Japanese & English ETC specialists on standby
  • Swift, personalized response to every inquiry
  • Accurate information and guidance at every step
  • Dedicated support via phone, email, and chat

Toll Receipts & Travel Claims

  • Comprehensive English breakdown of all toll charges
  • Monthly invoices with discount explanations
  • Trip planning assistance with free toll fee quotes
  • Easy export for reimbursement and tax purposes

Ideal for Deployment

  • No service fees during periods of non-use overseas
  • Automatic suspension when no tolls are recorded
  • Peace of mind for deployed military personnel

Foreigner-Friendly Service

  • Open to SOFA, MOFA, MOC, retirees, and residents
  • Bilingual documentation and web interface
  • Guidance on vehicle registration and legal requirements

Earn Commuter Mileage Credits

  • Time & distance-based mileage benefits
  • Commuter discounts auto-applied on invoices
  • 2030 ETC Card compatibility for additional credits

Refundable Security Deposit

  • ¥40,000 primary deposit, ¥20,000 per card
  • Full refund after final billing and outstanding charges
  • Detail: current-month usage billed next month

Annual Tax Report

  • Consolidated end-of-year ETC usage statement
  • Formatted for easy inclusion in tax filings
  • Accessible anytime via your portal

24/7 Billing Portal Access

  • Real-time account and usage dashboard
  • View invoices, deposits, and payment history
  • Download statements in multiple formats

Consolidated Monthly Invoice

  • One invoice for all tolls each month
  • Processed on the last day of the month
  • Automatic payment via your chosen method

Earn Points & Miles

ETC Instant & Holiday Discounts

  • Distance & time-based savings at toll gates
  • Holiday and off-peak discount programs
  • Instant gate-side application—no invoice wait

Legal Compliance & Registration

  • ETC device registration per NEXCO guidelines
  • Vehicle-authorized registration to avoid penalties
  • Why proper registration matters: safety & discounts

Refer a Friend & Earn Rewards

Share the benefits of JapanETCcard with colleagues and friends, and earn ¥3,000 for each successful referral.
Compete in our monthly leaderboard to win additional prizes!

  • Earn ¥3,000 for every referral who signs up and uses their card.
  • Top referrers each month win bonus rewards in our 10 Sprint Challenge.
  • No limit to how many you can refer—earn on every successful sign-up.
  • Monthly Winners and Yearly Winners For Top Referrers!  Check For Rules & Details  See Leaderboard of Top Referrers

Merchant Processor Fees (JPY)

We offer seamless payment acceptance through Stripe Japan and Wise.

All invoices are billed in JPY via Stripe Japan.

No hidden currency conversion fees on foreign-issued cards.

Yen-denominated cards are always charged in JPY.

Visa
Visa
3.6%
MasterCard
MasterCard
3.6%
American Express
AMEX
3.6%
Discover
Discover
3.6%
Diners Club
Diners Club
3.6%
JCB
JCB
3.6%
Konbini
Konbini Payments
3.6% + ¥120
Service launching soon
Apple Pay
Apple Pay
3.6%
Google Pay
Google Pay
3.6%
Link Pay
Link Pay
3.6%
Bank Transfer
Bank Transfer
1.5%
Wise Direct
Wise Direct
1.5%

Invoice Processing Fee

Invoice Processing Fee
0.4%
An administrative Stripe fee applies to every invoice. Stripe Fees Explained

Insurance Plan (Optional)

Insurance Plan
¥1,500 / Year
Waive decline and replacement fees * See below for full benefits

Our insurance plan provides an extra layer of protection:

  • Decline Fee Waived
  • 7-Day Grace Period Before Late Fees
  • One Complimentary Replacement Card per Year (¥2,000 value)
  • Free Shipping for Replacement Card
  • 10-Day Liability Coverage Prior to Notification
  • 30-Day Police Report Requirement for Theft Claims
  • Investigation Support We Will Coordinate With NEXCO For Theft Claims

Initial Security Deposit

Billing lags usage by one month.
June usage billed July 31 — August usage billed Sept 30.


Security Deposit
2 Payments
Required
¥20,000 × 2
Initial ¥20,000 now and ¥20,000 on first invoice (4–6 weeks later).
Fully refundable after final reconciliation.

Security Deposit
1 Payment
Required
¥40,000
Single deposit of ¥40,000.
Fully refundable after final reconciliation.

Additional ETC Cards
1 Payment
Optional
¥20,000
Available to immediate family. Fully refundable post-reconciliation.
See steps.

Billing Timeline: Invoices issue two months after usage.

Refunds: Deposits fully refunded after final billing and proof of card destruction.

Refund Security Deposit (After Final Bill)

Processed within 7 business days of final payment.

Primary
Primary Card Deposit
¥40,000
Returned via Stripe Japan to your payment method.
Convertible into any currency.
Additional
Additional Card Deposit
¥20,000
Returned via Stripe Japan to your payment method.
Convertible into any currency.

To complete your cancellation, submit your request in Step 5 of your dashboard and upload—or email to [email protected]—a clear photograph of your physically destroyed ETC card (chip irreversibly broken); if you cannot furnish this proof, we will manually deactivate your card and a ¥4,000 fee will apply.

Deactivation Confirmation

  1. Submit your cancellation request in Step 5 of your dashboard.
  2. Physically destroy your ETC card—ensuring the chip is completely broken—and upload a photograph via the dashboard or email it to [email protected].

Once we have verified your proof of destruction:

  • Final Billing Cycle
    We will close your account and issue your final statement on the last day of the month following your cancellation request.
  • Security Deposit Refund
    After all outstanding charges are settled, your security deposit will be refunded during the first week of the month immediately following your final statement.

Examples

  • August Cancellation
    • Request submitted: August
    • Final statement date: September 30, 2025
    • Deposit refunded: First week of October 2025
  • December Cancellation
    • Request submitted: December
    • Final statement date: January 31, 2026
    • Deposit refunded: First week of February 2026

Customer Management Processing

Required
Management Platform Fee
10%
System upgrades, automated billing, client communications, workflows, collections. Deposits exempt.
Required
Initial Setup Fee
¥2,750
Shipping, vehicle/document verification, card activation, portal configuration. Charged after 60-day free trial.

Additional Services & Fees

Declined
Transaction Fee
¥600
Applied on the last day of each month for any declined payment. Keep your payment info current.
Late
Payment Fee
¥1,500
If balance ≥ ¥5,000 unpaid 7 days after invoice, a late fee applies every 7 days until paid. Insurance holders get 7-day extra grace.
Lost Card
Replacement Fee
¥2,000
Includes card replacement. Shipping ¥600 or free local pickup. Old card deactivated permanently.
Re-Activation
Fee
¥2,750
Required to reactivate after deactivation for non-payment or closure. Includes shipping and portal reconfiguration.

Lost ETC Card Procedures

Article 7 (Loss & Theft)

  1. Reporting Obligations
    In the event your ETC card is lost or stolen, you must immediately notify Japan ETC Card and the relevant road administrator. Please note that any charges resulting from gross negligence remain your responsibility.
  2. Replacement Procedure
    • To request a replacement, please email [email protected] with your full name, Customer ID #, and a brief description of the incident.
    • A replacement fee of ¥2,000. This provides we have to manually deactivate previous card, and request a new one.
    • Shipping: ¥600 / Pickup At Yokosuka Office: Free
    • Once your request is received, please allow 10–12 business days for processing and delivery.
  3. Insurance Benefit
    • Each cardholder is entitled to one complimentary replacement per calendar year.
    • Coverage takes effect 10 days prior to the date on which Japan ETC Card receives your notification of loss.
    • If notification is provided more than 30 days after the incident, a police report will be required to confirm your eligibility for the complimentary replacement.

De-activation & Reactivation Procedures

Accounts delinquent 7 days after invoice due date; late fees commence on day 8.

If unpaid ≥ ¥5,000 after 7 days, card is deactivated. Once invoice paid, you may request reactivation.

Three-Strike Rule: After three deactivations for non-payment, reactivation is not permitted.

Reactivation requires full settlement plus a ¥2,750 fee. New cards issued within 7–10 business days.

Declined & Late Payment Fees Explained

Declines Handling Diagram

Manage multiple payment methods and designate a primary card in our billing portal. Failed transactions automatically retry secondary cards.

With Insurance Plan: Decline fees waived; 7-day grace period; ¥1,500 late fee after 14 days.

Without Insurance Plan: ¥600 decline fee on month-end failures; ¥1,500 late fee 7 days past due.

Japan Consumption Tax (10%)

All service fees are subject to 10% consumption tax. Security deposits and actual ETC toll usage fees are tax-exempt.

Frequently Asked Questions

Yes, there is a one-time initial setup fee of ¥2,750. This fee covers various expenses, including:

  • Processing of the ETC card
  • Free shipping of the initial ETC card anywhere in Japan
  • Delivery tracking notification system (AfterShip notifications)
  • Verification of ETC documents
  • Registration of vehicle details
  • Creation and activation of the ETC card
  • Fees for processing the ETC card to our office
  • Setup of payment details in the customer processing management platform
  • Ensuring dashboard setup for a secure billing portal

Yes, you can cancel your ETC card account at any time. If you decide to leave Japan, simply follow these steps:

  1. Log in to your account
  2. Go to "Step 5" on your dashboard
  3. Select "Cancel ETC Service"
  4. Follow the provided directions

Once your final bill has been paid in full, your security deposit will be refunded. We offer several options for you to receive the refund.

Important: When requesting a cancellation of the ETC card, you must either return the card to JapanETCcard or dispose of the card by cutting out the chip part and disabling the card usage, as instructed by JapanETCcard. You will be responsible for submitting images to prove that you have properly disposed of the ETC card.

We currently do not offer any contract plans. Our program is simple and operates on a pay-as-you-go basis. You are free to cancel at any time without any obligations.

At JapanETCcard, we take security seriously. Our servers are hosted in a world-class data center protected by the following measures:

  • Biometric locks
  • 24-hour surveillance
  • Up-to-date application with the latest security patches

All JapanETCcard plans include SSL encryption to keep your data safe and secure.

Our secure billing portal allows customers to modify their payment methods 24/7. We support all major credit cards. You can view the complete list of payment methods on our pricing and fees page.

Important: Customers must keep their payment methods current and avoid expiration or delinquency on unpaid invoices to prevent late fees from being applied.

Yes, you can request additional ETC cards as needed. However, please note the following requirements:

  • The additional ETC card must be for the same owner or an immediate family member
  • This service is not intended for obtaining ETC cards for friends
  • We will verify the vehicle documents to ensure that the additional vehicles are registered in your name

To get your second ETC card, please follow these steps:

  1. Create another account with a different email address as the username (all other information can be the same as your first account)
  2. Inform us that you have created a second account and would like another ETC card
  3. We will link the two accounts together
  4. Provide the paperwork for your other vehicle (Shaken and ETC Setup document) for your second account, or inform us if you have already submitted documents for your secondary vehicle and would like us to move it to your new account
  5. Once we process the paperwork, we will email you to log in and make the deposit

Since this will be your second ETC card, the deposit will be ¥20,000 instead of ¥40,000.

Note: Each account is responsible for its own payment plan. The linked accounts do not share payment plans. They only tie the deposit requirements together to make it easier for additional ETC cards.

The initial deposit can be split into 2 payments of ¥20,000. If a customer would like multiple cards, each additional card requires an additional ¥20,000 added to the account.

A deposit is required because customers' monthly billing cycles are always two months behind.

Important: The minimum deposit required is ¥40,000. However, it may be necessary to increase the deposit requirement based on ETC usage risk. If you are driving over ¥40,000 a month in ETC usage, we will ask you to place an additional security deposit on file. ETC usage is processed the following month.

Example: If a customer is driving an average of ¥100,000 a month, they technically have an outstanding balance of ¥200,000 at risk at any given month. With only a ¥40,000 deposit on file, it poses a ¥160,000 risk if the customer chooses not to settle their bills.

We have customers driving ¥150,000+ regularly each month, so we have implemented new procedures based on customers' ETC usage history. Your deposit requirements may be increased based on the account history and risk factors associated with your ETC usage.

The deposit on file is fully refundable after the final bill has been settled and paid. Once your final bill has been processed and paid, the security deposit will be refunded. We may also ask for verification that your ETC card was destroyed to ensure no further charges can be placed on the card after you leave. We provide several options for receiving your security deposit back after cancellation.

We understand that military families and foreigners are always on the move, whether due to deployment or visits abroad. In any calendar month, if your card is not used, you will not be charged for that month's service fee.

If after 60 days you find that you are not satisfied with our services, we will refund the deposit, and the initial setup fee and your monthly service fee will be waived.

If you had the ETC unit installed and activated, we would not reimburse the expenses you had to pay at AUTOBACS or YELLOW HAT.

Before we can refund the deposit and initial setup fee, we must wait until the following month from the last time you used the ETC tolls to ensure you do not have an outstanding balance before we return the deposit. The funds will be returned to the credit card on file.

Please note:
  • You will still be responsible for any ETC charges that you incurred while using the card. These charges will not be written off as they were incurred while driving in Japan.
  • You will also be responsible for processing merchant fees and administration fees applied to the account, as these cannot be reversed due to 3rd party charges.

The monthly service fee will be waived, and the deposit/initial setup fee will be returned.

Important: A customer may only receive the 60-day money-back guarantee one time. If a customer attempts to register a second time in the future, they may not be eligible for this refund.
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