Golden Week Office Hours

๐Ÿš— Golden Week Office Hours Announcement ๐Ÿš—

Quick Summary:

  • Closed: April 29, 30 | May 2, 3, 4, 5
  • Open (Pickup/Shipping Only): May 1 & May 6 (9:00 AM โ€“ 12:00 PM)
  • Website & Email Support: 24/7 as usual!

Dear Valued ETC Customers,

As Golden Week approaches, we would like to inform you about our special office hours and how we are maintaining continuous support for you.

๐Ÿ“… Office Hours During Golden Week:

  • 4/29/2025 (Tuesday) โ€“ Closed
  • 4/30/2025 (Wednesday) โ€“ Closed
  • 5/1/2025 (Thursday) โ€“ Open 9:00 AM โ€“ 12:00 PM (ETC Card Pickup/Shipping)
  • 5/2/2025 (Friday) โ€“ Closed
  • 5/3/2025 (Saturday) โ€“ Closed
  • 5/4/2025 (Sunday) โ€“ Closed
  • 5/5/2025 (Monday) โ€“ Closed
  • 5/6/2025 (Tuesday) โ€“ Open 9:00 AM โ€“ 12:00 PM (ETC Card Pickup/Shipping)

โœ… Continuous Support:

While our office will be closed on most days to allow our team to enjoy time with their families, our commitment to serving you remains unchanged:

  • Our website remains fully operational 24/7 for all customer requests.
  • Our support team will monitor and respond to email inquiries daily.

โณ Please note that response times may be slightly longer than usual, but every inquiry will be handled with care and priority.

We sincerely appreciate your understanding and patience during this period. Thank you for choosing JapanETCcard โ€” we are honored to serve you.

If you require immediate assistance, please email us โ€” weโ€™re happy to help!


Deadlines To Receive Next Batch of ETC Cards

Deadline Time Deadline Day Deposit Deadline Date Receiving Time Receiving Day Our Office Receiving Date

14:00 PM

Wednesday

4/23/2025

12:00 PM

Thursday

5/1/2025

14:00 PM

Friday

4/25/2025

12:00 PM

Tuesday

5/6/2025

14:00 PM

Wednesday

4/30/2025

12:00 PM

Friday

5/9/2025

14:00 PM

Wednesday

5/7/2025

12:00 PM

Wednesday

5/14/2025

14:00 PM

Friday

5/9/2025

12:00 PM

Friday

5/16/2025

14:00 PM

Wednesday

5/14/2025

12:00 PM

Wednesday

5/21/2025

DATES & TIMES RECEIVING NEXT BATCH OF ETC CARDS

We receive a new batch of ETC cards twice a week. (Wednesdays & Fridays)

It takes about a week to process and generate you a new ETC card.
You must complete the deposit step for us to receive the ETC card the following week.
During the end of the year holidays, the dates and times are adjusted.

Due to holiday, we will receive on Thursday, Instead of Wednesday.

Due to holiday, we will receive on Tuesday, Instead of Friday.

Due to holiday, we will receive on Friday, Instead of Wednesday.