Always insert your ETC card with the arrow pointing forward. Occasionally, you might encounter an ETC unit installed upside down, so adjust the card accordingly while still ensuring the arrow goes in first.
Look for the indicator on your ETC unit. A GREEN or BLUE light confirms that the card is inserted correctly.
When driving through an ETC gate for the first time, choose a GREEN/PURPLE lane. This way, if the gate doesn’t open automatically, you can easily grab a toll ticket instead of being stuck in a PURPLE-only lane.
If the vehicle you’re in doesn’t have an ETC unit, hand the teller your ETC card. They can manually charge the tolls using the toll ticket.
If you encounter issues, check the ETC unit’s indicator and any error codes displayed. Loose cables are a common problem; consider having the unit checked by professionals at AUTOBACS or YELLOWHAT.
Issue: The ETC card is inserted incorrectly.
Solution: Check the card’s orientation and reinsert it properly. Ensure the arrow points forward.
Issue: Incorrect data processing.
Solution: Reinsert the card correctly. If needed, wipe the IC tip with a soft material.
Issue: Possible card issue.
Solution: Verify proper insertion. Clean the IC tip if necessary.
Issue: Unit malfunction.
Solution: Restart the car. If the error persists, contact the installation store.
Issue: Card-related problem.
Solution: Validate card legitimacy and correct insertion.
Issue: General unit malfunction.
Solution: Seek professional assistance.
Issue: Communication error between ETC unit and toll booth.
Solution: Follow instructions from the conductor.
Issue: STOP sign at the toll gate.
Solution: Stop, follow the conductor’s guidance.
Issue: Depends on the manufacturer of the unit.
Solution: Refer to the manual or contact your installation provider for assistance.
Remember: These steps help resolve most ETC-related problems. If issues continue, seek help from a qualified technician. Feel free to ask us if you need clarification!