How to deal with ETC-only toll booths.

What if I forget to insert my card and I don't have it?

ETC-Only Toll Gates in Japan: Complete Guide

Introduction

Japan's expressway system is increasingly adopting Electronic Toll Collection (ETC) technology to improve traffic flow and payment efficiency. The Ministry of Land, Infrastructure, Transport and Tourism has announced plans to transition all toll gates to ETC-only by 2030. This guide provides comprehensive information to help drivers navigate ETC-only toll gates, whether they have an ETC system or not.

Why Are ETC-Only Gates Being Implemented?

  1. Flexible Pricing and Discounts: ETC allows for the introduction of dynamic pricing, such as discounts based on time or route, helping reduce congestion.
  2. Labor Shortages: ETC eliminates the need for toll collectors, addressing staffing shortages.
  3. Safety and Hygiene: ETC reduces human contact, mitigating the spread of infectious diseases and improving overall safety.

ETC-Only Toll Gates: What to Expect

  • Toll gates designated as ETC-only allow passage exclusively for vehicles equipped with ETC systems.
  • By December 2022, 35 ETC-only toll gates were operational on the Metropolitan Expressway, with this number set to rise significantly by 2030.
  • ETC-only toll gates operate via retractable barriers that open when a valid ETC card is detected.

For Drivers with ETC

To ensure a smooth experience at ETC-only toll gates:

  1. Insert the ETC Card: Confirm your ETC card is correctly inserted into your in-vehicle device before starting your journey.
  2. Check Card Validity: Ensure your ETC card is not expired and your in-vehicle device is functioning properly.
  3. Drive at the Recommended Speed: Approach ETC lanes at 20 km/h or less for smooth communication with the toll gate system.
  4. Monitor System Alerts: Be attentive to system beeps or error messages to resolve issues promptly.

For Drivers Without ETC

If you do not have an ETC system or card, consider the following:

  1. Use General Toll Gates: While fewer in number, some toll gates still accept cash or credit card payments. Plan your route to include these gates.
  2. Support Lanes: Certain ETC-only toll gates have "support lanes" where:
    • You can communicate with toll staff via intercom.
    • Payment may be arranged for later through provided contact information.
  3. Avoid Unauthorized Passage: Do not attempt to force your way through; this may result in surcharges and penalties.
  4. Acquire an ETC Card: Consider getting an ETC system for convenience and access to toll discounts. Services like JapanETCcard offer support for foreigners.

Accidentally Entering an ETC-Only Lane Without an ETC Card

If you mistakenly enter an ETC-only lane without an ETC card:

  1. Stop Calmly: When the gate does not open, stop at the barrier and avoid reversing, as it can be dangerous with following traffic.
  2. Use the Intercom: Contact the toll gate staff via the intercom. Explain your situation and follow their instructions.
  3. Payment Arrangements: Depending on the gate:
    • Payment may be processed later via provided contact details.
    • You might need to provide your vehicle’s registration number and other details.

Avoiding Issues at ETC-Only Toll Gates

  1. Check Before Driving: Always confirm your ETC card is inserted and your in-vehicle device is operational before starting your journey.
  2. Plan Ahead: If you don’t have ETC, plan your route to include toll gates that accept alternative payment methods.
  3. Upgrade Your Vehicle: Consider equipping your vehicle with an ETC system to benefit from discounts and seamless travel.

What Happens if You Force Your Way Through?

  • Toll gates are equipped with surveillance cameras to prevent unauthorized passage.
  • If you forcefully pass without payment:
    • Your vehicle's license plate will be recorded.
    • You will be charged the toll amount plus a surcharge for unauthorized passage.
  • To resolve such incidents, contact the appropriate toll company immediately to settle payments.

Contact Information for Assistance

If you face issues at an ETC toll gate, use the following helplines to resolve payment disputes or seek assistance:

  • Shutoko Customer Center (Weekdays 9 AM–6 PM): 03-4564-4503
  • Weekend and Holiday Helpline: 03-6667-5855

Conclusion

ETC-only toll gates are set to become the standard on Japan’s expressways by 2030. Drivers are encouraged to adopt ETC systems to enjoy the benefits of cashless toll payments, discounts, and smoother travel. Those without ETC should plan routes carefully and be aware of support lane protocols to avoid complications. By preparing in advance and staying informed, you can ensure a hassle-free journey on Japan’s expressways.