Specified Commercial Transactions Disclosure
Commercial Transactions Disclosure
This page provides the commercial transaction information for JapanETCcard.com, a service operated by NoJo Enterprise Co., Ltd. It explains the service provider, company information, pricing reference, payment terms, cancellation, refunds, and customer responsibilities.
Service: JapanETCcard.comOperator: NoJo Enterprise Co., Ltd.Last Updated: May 22, 2026
1. Service Overview
JapanETCcard.com provides ETC card support services for eligible customers in Japan, including foreign residents, SOFA status members, MOFA personnel, contractors, retired U.S. military personnel, and other approved customers who need access to Japan's ETC toll road system.
Customers may use issued ETC cards on eligible toll roads throughout mainland Japan and Okinawa. Toll usage is billed after usage data is received and processed through the applicable ETC billing cycle.
Important: JapanETCcard.com is operated by NoJo Enterprise Co., Ltd. JapanETCcard.com is not NEXCO, an expressway operator, a government agency, or the official ETC usage inquiry service.
3. Office and Contact Information
| Office Address |
NoJo Enterprise Co., Ltd.
#202 Takamura Building
2-2-1 Honcho, Yokosuka, Kanagawa 238-0041, Japan |
| Phone |
046-874-7156 |
| International Phone |
+81-46-874-7156 |
| Fax |
046-874-7156 |
| Business Hours |
Monday to Friday, 9:00 to 17:00 JST |
| Email |
[email protected] |
4. Pricing, Fees, and Policy Reference
JapanETCcard.com maintains its current pricing, fee schedule, deposit rules, payment processing fees, optional insurance details, refund timing, cancellation procedures, late payment rules, and reactivation rules on the official Pricing page.
Controlling pricing policy: The
JapanETCcard.com Pricing page is the most up-to-date source for all pricing, fees, deposit rules, payment policies, refund procedures, cancellation requirements, late fees, and related service policies. Customers must follow the latest information published on the Pricing page. If this commercial transactions page and the Pricing page ever differ, the Pricing page controls.
5. Current Fee Summary
This summary is provided for customer convenience. The official Pricing page remains the controlling source for the latest details and any future changes.
- Unused ETC Card: No monthly service charge applies when the ETC card is not used during the applicable billing cycle.
- Pay-as-you-go Monthly Fee: A monthly service fee applies when the ETC card is used during the applicable billing cycle.
- Security Deposit: A refundable security deposit is required before card issuance. Deposit amounts, installment options, and additional card deposit rules are explained on the Pricing page.
- Initial Setup Fee: A setup fee may apply for account setup, document verification, card activation, secure dashboard setup, shipping, and related processing.
- Payment Processing Fees: Credit card, bank transfer, Wise, invoice, and other payment processing fees are listed on the Pricing page.
- Optional Insurance: Optional insurance may be available for eligible replacement, decline, grace period, and loss or theft support benefits, subject to the conditions listed on the Pricing page.
- Late Payment, Decline, Lost Card, and Reactivation Fees: These fees may apply depending on the customer's account status, payment history, card status, and service request.
- Consumption Tax: Applicable service fees may be subject to Japanese consumption tax. Security deposits and actual ETC toll usage are handled according to the applicable tax treatment described on the Pricing page.
6. Payment Methods
- Credit card payment through the approved billing system
- Bank transfer where approved
- Wise transfer where approved
- Corporate billing where separately authorized
- Other payment methods listed on the Pricing page when available
7. Billing Timing
ETC toll usage is generally billed after usage information is received and processed. Billing may occur after the travel date because ETC toll data is reported through the applicable toll road and card settlement cycle.
Customers remain responsible for toll usage, service fees, payment processing fees, and any other applicable charges connected to their account.
8. Delivery and Activation
ETC card delivery and activation depend on account approval, document verification, deposit payment, card availability, shipping, and completion of required customer steps.
If additional information is required, activation may be delayed until the customer provides the requested documents, corrections, or payment information.
9. Cancellation Policy
Customers may request cancellation according to the process described on the Pricing page, dashboard instructions, and applicable JapanETCcard.com account procedures.
The customer remains responsible for all outstanding toll usage, service fees, late fees, processing fees, replacement fees, reactivation fees, and any other account balances incurred before account closure or received after the cancellation request for the customer's active usage period.
JapanETCcard.com may require card return, proof of physical card destruction, chip destruction confirmation, or other deactivation confirmation before final closure and deposit refund processing.
10. Refund Policy
Refundable security deposits are returned in Japanese Yen after final billing is completed, all outstanding balances are paid, and the ETC card has been returned, destroyed, or otherwise confirmed as no longer active under JapanETCcard.com procedures.
Setup fees, monthly service fees, processing fees, late payment fees, decline fees, replacement fees, reactivation fees, management fees, and toll charges are generally non-refundable after the related service, billing, processing, or toll usage has occurred.
Final refund timing, refund method, card destruction requirements, and any manual deactivation fee are governed by the latest instructions published on the Pricing page and inside the customer's account dashboard.
11. Customer Benefits and Service Features
ETC Road Access
Use ETC lanes on eligible toll roads throughout Japan, subject to card status, vehicle setup, and toll road operator rules.
Monthly Invoices
Receive itemized billing that helps customers review toll usage, charges, discounts, payment status, and account history.
Foreigner-Friendly Support
English-language and Japanese-language support is available for eligible foreign residents, SOFA members, contractors, and other customers in Japan.
Discount Eligibility
ETC discounts may apply when available under toll road operator programs, time periods, routes, vehicle classifications, and ETC system rules.
Recordkeeping Support
Account records and invoice summaries can support personal recordkeeping, reimbursement review, business accounting, and travel claim workflows.
Secure Dashboard
Customers can access account details, billing information, payment status, cancellation steps, and support information through the JapanETCcard.com dashboard.
12. Customer Responsibilities
- Provide accurate identity, contact, vehicle, document, and billing information.
- Keep payment information current and resolve failed payments promptly.
- Use ETC cards only for approved vehicles and authorized purposes.
- Comply with JapanETCcard.com account rules, toll road rules, and vehicle registration requirements.
- Report lost, stolen, damaged, or suspected unauthorized-use cards as soon as possible.
- Return or destroy ETC cards as instructed when an account is closed, replaced, or deactivated.
- Understand that toll charges may be received after the actual travel date due to ETC reporting delays.
- Review the Pricing page regularly for the latest pricing, fee, refund, cancellation, and policy information.
13. Inquiries
For questions regarding JapanETCcard.com services, invoices, payment status, account cancellation, refunds, card replacement, lost cards, account access, or ETC card support, please contact our support team.