Requesting an Additional ETC Card
Thank you for choosing JapanETCcard.com. We understand that you may need a second ETC card for your additional vehicle, and we’re here to assist you every step of the way.
Referral Credit for Additional ETC Cards
Earn ¥3,000 by Referring Yourself
Did you know that when opening an additional ETC card under a separate account, you are eligible to refer yourself using your existing Referral ID?
- Simply provide your existing Referral ID when creating your new account.
- Once your second or third account completes the activation process and remains active for 90 days, a ¥3,000 ETC credit will be automatically applied to your original account.
- This is a special exception to our standard referral policy, exclusively available for customers requesting additional ETC cards.
Visit the Refer-A-Friend page for more details.
Step-by-Step Instructions
1. Create a New Account
You must create a separate account using a different email address. Other details, such as your name and address, can remain the same.
2. Notify Us
Once the new account is created, email us at [email protected] with the following:
- Your primary and secondary account usernames (email addresses)
- Account ID(s) — It is essential to include the IDs to ensure proper linking
- Note: You may only link accounts if they belong to the same individual or legal spouse. Friends or unrelated individuals cannot link their accounts.
- If you're a company owner, you may request multiple ETC cards for your business fleet — all vehicles must be registered under the same company name.
3. Submit Required Documents
- Shaken Certificate (Vehicle Inspection Certificate)
- ETC Setup Document for the second vehicle
4. Deposit Payment
The deposit for each additional ETC card is ¥20,000. Although linked accounts benefit from reduced deposit requirements, each ETC card still has its own separate monthly plan and billing cycle. They do not share the same pricing plan. Linking accounts only helps reduce the deposit amount required per additional card for convenience and security purposes.
5. Receive and Activate
Once processed, your second ETC card will be mailed to you. You may use it immediately upon arrival, provided the setup matches your vehicle’s registration.
Important Notes
- You must use a different email address when creating the new account.
- Each account maintains its own payment plan and monthly billing.
- Linked accounts simplify deposit requirements for additional cards, but pricing plans remain separate.
- Accounts can only be linked if owned by the same person, legal spouse, or company.
- All vehicles in a linked company account must be registered to the same business entity.
- Ensure your ETC unit matches the vehicle’s license plate and registration information.
- NEXCO policy requires accurate registration for gate functionality.
- You must have one primary vehicle registered in your account.
- If using the ETC card in rental or other vehicles, ensure proper registration to avoid violations.
Frequently Asked Questions
Do I need a second account for an additional ETC card?
Yes, a separate account is required for each ETC card.
Can I use the same email address for both accounts?
No, each account must use a different email address.
How long does the process take?
Usually 5–7 business days after we receive all required documents.
Is the deposit refundable?
Yes, your deposit is refunded after cancellation and return of the card.
What if my ETC unit doesn’t match my vehicle registration?
Toll gates may not open, and improper setup violates NEXCO policy. Ensure accurate registration.
What if I lose my second ETC card?
Contact us immediately to deactivate and request a replacement.
Can I request more than two cards?
Yes. Additional cards can be issued upon request. Please contact support.
Can I link the accounts later?
Yes. Provide both account emails and IDs to support to link them. Only spouses, business owners, or your own accounts are eligible.
Do I need to register with NEXCO?
Yes. All ETC devices must be registered properly with matching license information.
Future Considerations
NEXCO is increasing ETC-only gate coverage. By 2030, all toll booths in Japan will be ETC-exclusive. To ensure uninterrupted service, always confirm your vehicle registration and ETC setup are accurate and up to date.
📩 Questions? Contact [email protected] — we're here to help!