Requesting an Additional ETC Card

Follow these simple steps to request an additional ETC card for your second vehicle. This guide ensures a smooth and hassle-free process.


Step-by-Step Instructions

  1. Create a New Account

    Important: A second ETC card requires creating a new account. Ensure you use a different email address. All other information, such as your name and address, can remain the same.

  2. Notify Us

    Once the second account is created, send us an email at [email protected] with your account details. This allows us to link your accounts.

  3. Submit Required Documents

    • A copy of your Shaken Certificate (Vehicle Inspection Certificate).
    • A completed ETC Setup Document for your secondary vehicle.
  4. Deposit Payment

    The deposit for your second ETC card is reduced to ¥20,000 (down from ¥40,000). Ensure this payment is made promptly to activate your card.

  5. Receive and Activate Your Card

    Once the process is complete, you’ll receive your second ETC card. Verify the setup and enjoy seamless toll access for your secondary vehicle.


Important Notes


  • You must use a different email address when creating the new account.
  • Each account maintains its own payment plan.
  • Linked accounts simplify deposit requirements for additional cards.
  • Ensure your ETC unit matches the vehicle’s license plate and registration information.

Frequently Asked Questions (FAQ)


1. Do I really need a second account?

Yes, creating a second account is mandatory for requesting an additional ETC card.


2. Can I use the same email address for both accounts?

No, you must use a different email address for the second account.


3. What documents do I need to submit?

The Shaken Certificate and the ETC Setup Document for your secondary vehicle.


4. How long does it take to process the second card?

Typically, the process is completed within 5–7 business days after submission of all required documents.


5. Can I link the two accounts later?

Yes, accounts can be linked after the second account is created and verified.


6. What happens if I don’t pay the deposit?

The second card will not be activated until the deposit is received.


7. Can I use the second card immediately after receiving it?

Yes, as long as the registration and setup are correct.


8. Do linked accounts share the same payment plan?

No, each account has its own payment plan.


9. What if I lose my second ETC card?

Contact us immediately to deactivate the card and issue a replacement.


10. Can I request more than two cards?

Yes, but additional requirements may apply. Contact support for details.


11. Do I need to register my vehicle’s details with NEXCO?

Yes, NEXCO requires accurate registration for all ETC cards and units.


12. What if my ETC unit doesn’t match my vehicle’s registration?

You may face issues at toll gates. Ensure proper registration.


13. How do I know if my documents are approved?

You will receive an email confirmation once your documents are verified.


14. Is the deposit refundable?

Yes, the deposit is refundable upon cancellation of the account and return of the card.


15. Who can I contact for more help?

Email us at [email protected] or call our support hotline for assistance.

Need more help? Contact us for further assistance. We’re here to ensure your experience is seamless!