Privacy Policy
Last updated: June 2025
1. Collection of Personal Information
1.1 Information You Provide
In accordance with Japan’s Act on the Protection of Personal Information (APPI), we collect only the data necessary to provide our ETC card services: name, address, phone, email, and vehicle registration details.
1.2 Automatically Collected Data
We also gather technical details—IP address, browser type, device ID, access times—to secure our systems, monitor performance, and optimize your experience.
2. Purpose of Use
- Processing ETC card applications and managing memberships
- Facilitating toll payments on the NEXCO highway network
- Providing customer support and responding to inquiries
- Notifying you of important changes to policies or services
- Conducting statistical analyses to improve and customize our services
3. Sharing & Disclosure
- With NEXCO and authorized highway administrators strictly to process toll payments and verify usage.
- With trusted service providers under NDA for operational support (payment processing, data analysis).
- When required by law or regulation—to comply with legal orders, protect public safety, or prevent fraud.
4. Use of Cookies
We use cookies to personalize your session, enable core functionality, and analyze site traffic. You may manage or disable cookies via your browser—note that some features may degrade.
5. Security Measures
All personal data is protected with industry-standard SSL encryption and stored on secure servers in Japan, following rigorous data protection protocols.
6. Your Rights under APPI
- Access and review the personal information we hold about you
- Correct or update inaccurate or incomplete data
- Request deletion of your personal information, where permitted by law
To exercise these rights, please contact our support team as detailed below.
7. Retention of Data
We retain your information only as long as necessary for the purposes above, to satisfy legal obligations, or to resolve disputes. Toll transaction data is stored per NEXCO’s retention policies.
8. Policy Updates
We may amend this Privacy Policy to reflect legal or operational changes. Material updates will be posted on our website—please review periodically.