Excellent service. A must do for driving in Japan. Thank you!

7/4/2025 Wise Refund Process:

I have received both refunds for my 2 ETC accounts. Thank you so much for the 3 plus years of support and convenience that you have provided for our travels in Japan!

8/7/2025 Wise Refund Process:

I truly appreciate your prompt response to my recent inquiry.

Thank you so much for providing such clear and detailed instructions. It was very helpful.



I just completed the procedure and both my husband and I have successfully received our security deposit refund.



Thank you again for your kind support even during what I’m sure is a busy time for you.

I’m very grateful for your assistance.

1/6/2024 Wise Refund Process:

Adam, thank you very much! You and your team are 1st class with providing service.

11/7/2023 Wise Refund Process:

Thank you and your team for the service over the past year or so. I appreciate it!

The process went very well and was easy. Thank you!

10/11/2023 Wise Refund Process:

I wanted to respond to tell you that, the process was easy overall.

I am very grateful for your assistance in set up and the refund process. I definitely have encouraged my friends and coworkers to get the ETC card.

I would like to return to Japan in a couple of years and hope to set it up again.

Thank you again!

10/12/2023 Wise Refund Process:

It was a great service, very satisfied. Thank you!

I appreciate the timeliness of getting my deposit back, but I did not like having to access another process in order to do it (Wise). I feel that you have the ability to charge us using the credit card on file, so why not return the deposit to it? I don’t like that I had to provide a bank account and routing number, access another system/server, instead of your organization just reimbursing the card with the deposit credit. You asked for my feedback and that is an honest improvement you can make. Members shouldn’t have to disclose further financial information in order to get a deposit back….especially when they have routinely paid monthly charges in a timely manner.

Otherwise, I would recommend JapanETC to anyone I know living abroad in Japan for any length of time. It simplified life and travel by car for me.

Thank you the process went smoothly.

It was really easy thank you. At first I was skeptical because I didn’t recognize who was asking me for my bank info but once I realized it was for the ETC then it was easy. I think maybe sending a notice beforehand if what company will be refunding would make it better. Unless I just missed that email.
Thank you so much

10/12/2023 Wise Refund Process:

Using the Wise app was easy. I hear about it a lot so it was great to use it. The whole process with the etc card was easy from the beginning. Thanks for everything.