OUR PRIVACY POLICY

JapanETCcard is dedicated to protecting your privacy and ensuring a secure and transparent user experience, in full compliance with Japanese laws and regulations. This Privacy Policy outlines how we collect, use, and protect your personal information when using the JapanETCcard website and related services, particularly when utilizing the ETC system on the NEXCO highway network. By accessing our website or services, you agree to the terms described in this Privacy Policy.

COLLECTION OF PERSONAL INFORMATION

In compliance with the Act on the Protection of Personal Information (APPI), JapanETCcard collects personal information necessary to provide ETC card services, including your name, address, phone number, email address, and vehicle registration details. We may also collect usage data related to your transactions on the NEXCO highway network.

Automatically collected information includes IP addresses, browser types, device identifiers, and access times. This data is used to enhance security, monitor service performance, and improve user experience.

PURPOSE OF USE

Your personal information is used for the following purposes:

• Processing ETC card applications and managing membership.
• Facilitating toll payments on the NEXCO highway network.
• Providing customer support and responding to inquiries.
• Sending important notices, such as changes to our terms, conditions, or policies.
• Improving service quality through statistical analysis and service customization.

SHARING AND DISCLOSURE OF INFORMATION

JapanETCcard does not sell or lease your personal information to third parties. Information may be shared in the following cases:

• With NEXCO and authorized highway administrators for processing toll payments and verifying ETC system usage.
• With service providers under strict confidentiality agreements to support operational activities such as payment processing and data analysis.
• When required by law or regulation to comply with legal obligations, protect public safety, or safeguard against fraudulent activities.

USE OF COOKIES

Our website uses cookies to personalize your browsing experience, streamline access to frequently used features, and ensure security. Cookies also help us analyze website traffic to optimize our services. You can manage your cookie preferences through browser settings; however, disabling cookies may limit functionality.

SECURITY MEASURES

JapanETCcard employs robust security measures, including Secure Socket Layer (SSL) encryption, to protect personal information from unauthorized access, use, or disclosure. All data is stored in secure servers located within Japan, managed under strict data protection protocols.

YOUR RIGHTS

In accordance with the APPI, you have the right to:

• Request access to the personal information we hold about you.
• Correct or update your personal information if it is inaccurate or incomplete.
• Request deletion of your personal information under specific circumstances, subject to legal obligations.

To exercise your rights, please contact our support team as outlined below.

RETENTION OF INFORMATION

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. Transactional data related to highway toll payments is retained in accordance with NEXCO policies.

UPDATES TO THIS POLICY

JapanETCcard reserves the right to update this Privacy Policy to reflect legal, operational, or service changes. Significant updates will be communicated through our website. Users are encouraged to review this policy periodically.

CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@japanetccard.com
Phone: +81-046-874-7156
Address: 101 Takamura building 2-2-1 Honcho Yokosuka Japan 238-0041

We are committed to promptly addressing your inquiries and ensuring compliance with applicable privacy laws.